В. М. Левыкин, И. А. Юрьев


The article deals with the evaluation of the quality infrastructure information system (IIS) and enterprise infrastructure (EI). The model of IIS is based on the use of the process approach. IIS is regarded as a set of interconnected IT-processes. This set was decomposed into groups, making it possible to place the responsibility for the operation of a specific IT-process on specific employees. Also based on ISO 9004: 2012 EP model was developed. It was supplemented with the necessary components to meet the requirements put forward by IIS


enterprise infrastructure, information systems infrastructure, IT-process, quality assessment


Repin, V., Eliferov, V. Protsessnyi podkhod k upravleniyu. Modelirovanie biznes-protsessov [Process approach to management. Business process modeling]. Moskow, Mann, Ivanov, Ferber Publ., 2013. 544 p.

Van Bon, J. The Guide to IT Service Management. London, Addison-Wesley Publ., 2008. 608 p.

DSTU ISO 9004:2012 Upravlinnya zadlya dosyahnennya staloho uspikhu orhanizatsiyi. Pidkhid na osnovi upravlinnya yakistyu [State Standard ISO 9004:2012. Management to achieve sustainable success. An approach based on quality management]. Kiev, State Committee of Ukraine Publ., 2013. 60 p.

GOST R ISO 9000:2015 Sistemy menedzhmenta kachestva. Osnovnye polozhenija i slovar'. [State Standard ISO 9000:2015. Quality management systems. Fundamentals and vocabulary]. Moscow, Standartinform Publ., 2015. 53 р.

An Introductory Overview of ITIL’2011. Norwich, The Stationary Office Publ., 2012. 82 p.

GOST ISO/MEK 15288:2005. Sistemnaya inzheneriya. Protsessy zhiznennogo tsikla sistem [State Standard ISO/МEК 15288:2005. System engineering. Processes of life cycle of the systems]. Moscow: Standartinform Publ., 2006. 57 p.

Colledani, M., Tolio, T., Fischer, A., Iung, B., Lanza, G., Schmitt, R., Váncza J. Design and management of manufacturing systems for production quality. CIRP Annals – Manufacturing Technology, 2014, vol. 63, no. 2, pp. 773–796.

COBIT 5: A Business Framework for the Governance and Management of Enterprise IT. USA, ISACA Publ., 2012. 94 p

Sovetov, B. Ya., Vodyakho, A. I., Dubenetskii, V. A., Tsekhanovskii, V. V., Arkhitektura informatsionnykh sistem [Information Systems Architecture]. Moskow, "AKADEMIYA" Publ., 2012. 288p.

Averchenkov, V. I., Fedorov, V. P., Kheifets, M. L. Osnovy matematicheskogo modelirovaniya tekhnicheskikh sistem [Basics of mathematical modeling of technical systems]. Bryansk, BGTU Publ., 2004. 271 p.


  • There are currently no refbacks.